Terms and Conditions

Terms and Conditions

Sales Terms & Conditions 

All goods are supplied on these terms and conditions only and no person in the employment or otherwise as agent for I Heart Dog has any authority to supply goods on any other terms and conditions or to vary these terms and conditions in any way whatsoever. Previous dealings shall not vary or negate these terms and conditions in any respect.

Return or Exchange of Goods

I Heart Dog will gladly refund or credit goods returned within a reasonable time from date of delivery (generally 7 days) provided the goods are in original condition, original packaging, current version and not a special order, or clearance item.

However, please note that unless refund is required by law such as for defective products, shipping to return goods to I Heart Dog and shipping for replacement goods is at customer’s cost.

Warranty Information

All products sold by I Heart Dog are covered by the manufacturers’ warranty that accompanies the product unless otherwise stated.

I Heart Dog makes no additional or independent warranty. 

Please Note: Goods that are defective on arrival can generally be exchanged if we are notified within 14 days of order. 

Delivery of Goods

We place great importance on the fast and reliable delivery of customer orders, however please note that delivery times for tracked packages cannot be guaranteed nor relied upon and I Heart Dog shall not be liable for delays.

The goods shall be at the customer’s risk at the point of delivery. The customer, upon taking delivery of the goods, shall immediately examine the goods and give written notice to I Heart Dog of any defect within three (3) days of such date, failing which the goods shall be deemed to have been delivered in good order and condition and accepted by the customer.

Errors and Omissions

At I Heart Dog we work hard to offer you the most competitive pricing and accurate product information. Because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure the accuracy; however the specifications and graphics published may contain technical inaccuracies or typographical errors. I Heart Dog makes no representations about the suitability of this information; it is provided “as is” without warranty of any kind. If an error is made or a product is listed at an incorrect price, I Heart Dog maintain the right to refuse or cancel any orders placed. If the order has been confirmed and charged to your credit card, I Heart Dog shall immediately issue a refund.

Limitation of Liability

I Heart Dog shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit or opportunity, even if it has been advised of the possibility of such damages: the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product. 

Subject to any applicable Commonwealth or State Legislation, I Heart Dog ’s liability for any such breach shall be limited, at its sole discretion, to any of the following: 
a) Replacement of the goods or any part thereof;
 b) Supply of equivalent goods or any part thereof; 
c) Repair of the goods or any part thereof;
 d) The payment of the cost of having the goods or any part thereof repaired; or 
e) Refund of the goods upon return.

All Sales Made in Western Australia

All sales shall be deemed made in the state of Western Australia of Australia regardless of the location of the customer. 

The customer agrees that any dispute with I Heart Dog shall be brought by the customer exclusively in the state or federal courts situated in the State of Western Australia. 

International Customers

We do not ship internationally.